Cresus Casino Privacy Policy
This notice lists which personal data we process when you browse or unlock a player account. Cresus Casino follows UK GDPR and the Data Protection Act 2018. The brand runs under a Curaçao licence and has offered services since 2014.
Who controls your data
The licensed operator is the controller for processing tied to this portal and related player features. Day-to-day privacy requests go to support@cresus-casino.uk, ideally from the address on your profile.
CresusCasino may ask for identity checks before releasing account records so strangers cannot pull your history.
Browsing without an account
Without signing in, Cresus Casino may collect ordinary technical signals such as:
- IP address, browser type, device class and operating environment.
- URLs visited, referring pages and session timestamps.
- Cookie identifiers and preferences stored via the consent banner.
- Text you send from this portal to support@cresus-casino.uk.
These reference pages alone do not process deposits, withdrawals or bet settlements.
Profile data after registration
After you register or log in, further categories move in the secure environment: registration fields, KYC uploads, deposit and withdrawal data, play logs, limit settings and support threads.
Identity checks follow the KYC Policy. Financial-crime monitoring follows the AML Policy. Sign-in steps sit on Log in; mobile client notes sit under App.
Purposes of processing
CresusCasino processing rests on one or more lawful bases depending on the job:
- Legitimate interests — protecting infrastructure, detecting misuse, improving usability and measuring aggregated reach.
- Contract — running membership, executing transactions and redeeming promotions you accept.
- Legal obligation — age checks, AML rules, tax or regulatory reporting, and lawful authority requests.
- Consent — optional analytics cookies and marketing where you have agreed.
Visitor telemetry is not sold to list brokers or reused for unrelated commercial targeting.
Cookies and similar technologies
Necessary cookies secure sessions and safety settings on Cresus Casino. Performance or personalisation cookies start only after consent where the law requires it.
Withdraw consent via the banner, clear browser data or restrict categories in device settings. Disabling required cookies may stop some features from loading.
Sharing with service partners
Approved providers support hosting, CDN, fraud prevention, payment processing and helpdesk software. Each partner processes data only on contractual instruction and must apply suitable safeguards.
CresusCasino member directories are not passed to external advertising networks. Cross-border transfers rely, where needed, on recognised instruments such as the UK IDTA or EU standard contractual clauses.
How long records are kept
- Server and security logs — typically twelve months, longer during an active incident review.
- Support messages — for the life of the enquiry plus a short retention window, then deletion or anonymisation.
- Account and payment history — during the relationship and afterwards under gambling, tax and AML rules (often five to seven years or longer if required).
- Verification documents — for the periods in the KYC Policy, then securely destroyed.
- Cookie consent evidence — for as long as proof of ePrivacy compliance is needed.
Retention matches the minimum that licence and tax duties allow.
Security practices
Connections use TLS. Internal access follows role separation, perimeter filtering and regular configuration reviews. Anyone who handles personal data receives mandatory confidentiality training.
If you suspect unauthorised access to a Cresus Casino profile, reset credentials at once and report from your verified mailbox.
Your privacy rights in the UK
Under applicable rules you may request access, rectification, erasure, restriction, objection where legitimate interests apply and — where feasible — data portability.
Send a clear CresusCasino request to support@cresus-casino.uk so we can locate your case. You may also complain to the Information Commissioner’s Office (ICO) if you believe processing is unlawful.
Promotions, payments and updates
Marketing banners showing 200% up to €500 illustrate promotional value only; joining an offer does not create new data types beyond account and cash desk categories already listed.
Payment routes sit under Payment methods; offer structures sit on the Bonus page. Related notices: Terms, Responsible gaming, KYC and AML.
Cresus Casino may update this document when services, sub-processors or compliance duties change. The privacy text in force when the page loads applies to that session.